Frequently Asked Questions

Everything you need to know about Wellzy and AI therapy

General Questions

What is Wellzy?

Wellzy is a comprehensive mental health platform that provides free AI therapy, a professional therapist directory, wellness tools, and mental health resources. Our mission is to make mental health support accessible to everyone, 24/7, regardless of financial situation or location.

Is Wellzy really free?

Yes! Our AI therapist is completely free and always will be. We also offer free access to wellness tools, mental health articles, therapy journal, and therapist directory browsing. There are no hidden fees, trials that convert to paid, or required subscriptions.

Do I need to create an account?

You can start using our AI therapist immediately without creating an account. However, creating a free account allows you to save your conversation history, use the therapy journal, and access personalized features. Sign up here.

About AI Therapy

How does the AI therapist work?

Our AI therapist uses advanced natural language processing and machine learning trained on evidence-based therapeutic techniques like Cognitive Behavioral Therapy (CBT), mindfulness, and positive psychology. It analyzes your messages and responds with compassionate, helpful guidance tailored to your specific situation.

Can AI therapy replace human therapists?

No, and it's not designed to. Our AI therapist is ideal for immediate support, daily mental health maintenance, stress management, and as a bridge to professional care. For serious mental health conditions, complex trauma, or ongoing therapeutic work, we recommend connecting with a licensed therapist through our therapist directory.

What can I talk to the AI therapist about?

You can discuss anxiety, stress, depression, relationship issues, work problems, self-esteem, grief, life transitions, and everyday mental health challenges. The AI provides coping strategies, emotional support, and practical advice for managing these concerns.

Is AI therapy effective?

Research shows that AI-based mental health tools can be effective for mild to moderate symptoms, stress management, and building coping skills. Our AI therapist uses proven therapeutic techniques and many users report feeling better after using it. However, effectiveness varies by individual and situation.

Is the AI therapist available 24/7?

Yes! Unlike human therapists who have office hours, our AI therapist is available any time, day or night, weekends and holidays included. Whenever you need support, it's there.

Privacy & Security

Is my data secure on Wellzy?

Absolutely. We use HIPAA-compliant encryption (AES-256) to protect all your conversations and personal information. All data is encrypted both in transit and at rest. We follow industry-leading security practices and undergo regular security audits. Read our full Privacy Policy.

Who can see my conversations?

Your conversations are completely private. We never share your conversations with third parties, and even our staff cannot access your encrypted conversations without your explicit permission. The only exception is if we're legally required to (e.g., court order) or if there's an immediate risk of harm.

Do you sell my data?

Never. We will never sell, rent, or trade your personal information or mental health data to anyone. Your trust and privacy are paramount to our mission.

Can I delete my data?

Yes. You can delete your account and all associated data at any time from your account settings. This action is permanent and will remove all your conversations, journal entries, and personal information from our systems.

Finding Professional Therapists

How do I find a human therapist on Wellzy?

Use our therapist directory to search for licensed therapists near you. You can filter by location, specialty, insurance accepted, treatment approach, and more. Each therapist profile includes their qualifications, expertise, and contact information.

Are the therapists in your directory licensed?

Yes. All therapists in our directory are required to be licensed mental health professionals in their state/country. We verify credentials before listing any provider.

Does Wellzy provide the therapy sessions?

No. Our directory helps you find and connect with independent, licensed therapists. The therapy sessions themselves are conducted by those professionals, not through Wellzy. You'll work directly with the therapist you choose.

Technical Questions

What devices can I use Wellzy on?

Wellzy works on any device with a modern web browser - computers, laptops, tablets, and smartphones (iPhone and Android). Simply visit www.wellzy.io and start chatting. We also have a mobile app available on the App Store.

Do I need to download anything?

No downloads required! Wellzy works entirely in your web browser. However, we do offer an optional mobile app for iOS for a more convenient experience.

Is there a limit to how much I can use the AI therapist?

No limits! You can have as many conversations as you need, for as long as you need. There are no usage caps or restrictions on the free AI therapist.

Crisis & Emergency Situations

What if I'm in crisis or having suicidal thoughts?

If you're experiencing a mental health crisis or having thoughts of suicide, please seek immediate help:

Call 988 (Suicide and Crisis Lifeline) - Available 24/7
Text "HELLO" to 741741 (Crisis Text Line)
Call 911 or go to your nearest emergency room

While our AI therapist can provide support, it's not designed for crisis situations. Always prioritize your safety and reach out to human professionals for immediate help.

Can the AI therapist diagnose mental health conditions?

No. Our AI therapist cannot and does not provide diagnoses. Only licensed mental health professionals can diagnose mental health conditions. If you're concerned about a specific condition, please consult with a qualified therapist or doctor.

Ready to Try Wellzy?

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